Terms and Conditions
The Activity Superstore issues face value vouchers ("Vouchers") entitling the holder to choose, up to the value stated on the Voucher, one of a range of breaks supplied by the Fresh Weekends brand and provided by selected suppliers.
Voucher Validity
Vouchers are valid until the expiry date shown on your Voucher. You must book and complete your Fresh Weekends break prior to the expiry date. If you are unable to use your Voucher within the validity period, the Voucher can be extended for a period of up to six months. A £20 administration fee is payable if you choose to extend your validity. A Voucher can only be extended once and must be done while the Voucher is valid. Extended Vouchers cannot be refunded.
Top
Choosing Your Fresh Weekends Break
This pack is for a Voucher that entitles the holder to any of the Fresh Weekends breaks up to the value stated, including the Fresh Weekends break featured either on the outside of the pack or on the literature accompanying your pack. A difference will be payable if the chosen Fresh Weekends break costs more than the face value of your original Voucher and the value of your Voucher will be increased. If your chosen Fresh Weekends break is cheaper, we will hold the difference as a credit against another Fresh Weekends break. The credit cannot be used to pay for the cost of an extension or an exchange. All credits held will have the same expiry date as the original purchased Voucher. Please note once a date has been booked with a supplier your Voucher is no longer available for an exchange and will be deemed to be used at that point.
Top
Exchanging Your Voucher
A Voucher can be exchanged only once for another Voucher, up to the face value stated on it without incurring a fee. An administration fee of £20 will be charged for a second and final exchange, but no more than two exchanges in total are permitted. If you wish to combine or merge more than one Voucher together, as part of the exchange process, then this can be arranged subject to the following restrictions. You can merge no more than two Vouchers together. If the Vouchers have different expiry dates then the earlier expiry date is taken forward onto the replacement Voucher, not the late date. Only Fresh Weekends Vouchers purchased from the same retail chain or website may be merged together and you may not merge any Vouchers previously merged or exchanged.
Top
Bookings
In order to enjoy your chosen Fresh Weekends break, choose the particular supplier you wish to stay with, phone the supplier or us to book. Proof of purchase may be required to use your voucher. You may be required to send your Voucher to the chosen supplier to confirm your booking in advance: if so we recommend you keep a record of your Voucher number and use registered post, as your Voucher is a valuable document.
Customers should also note that your Voucher must be presented on the day (unless already sent to the Fresh Weekends break supplier), in order to participate in the Fresh Weekends break. If lost, we regret that Vouchers cannot be replaced.
Please note you will not be able to change your mind once a date has been booked with a supplier.
Top
Description and Photography
We have tried hard to ensure that descriptions and illustrations used in the Voucher packs, in all our literature and on our website are accurate, however, photographs are intended to give a general idea of the Fresh Weekends break described, and do not form part of any contract between you and Fresh Weekends.
Top
Insurance
Where applicable, the price of the Voucher includes the cost of providing you with personal accident insurance cover to participants aged up to 75 years. This insurance cover is only included if indicated on your Voucher and is not available for Fresh Weekends breaks that take place abroad. Full details of insurance cover are available on request.
Top
Returns
We are happy to accept returns within 28 days of purchase. Nevertheless returns and exchanges are not available if you have registered for a Voucher, written on the registration card, extended your Voucher, used or booked your Voucher, if the date of the request is after the Voucher expiry date, or if the pack is not in a re-saleable condition. No interest will be paid on the amount to be refunded.
Top
If We Cancel or Change Your Break
If we cancel your Fresh Weekends break, we will tell you as soon as possible, and do our very best to offer an alternative date or location.
We reserve the right to discontinue a Fresh Weekends supplier at our own discretion and locations featured in the literature may not be available at time of booking. We will endeavour to offer a suitable alternative Fresh Weekends break of the same value, however, if not we will refund your Voucher in full. If you decide to book a different Fresh Weekends break and the price of that Fresh Weekends break exceeds the face value of your Voucher, you will need to pay the difference.
If you need to cancel your Fresh Weekends break because of accidental injury/illness to yourself, or a death in your immediate family you should contact Fresh Weekends as it may be possible to re-arrange your Fresh Weekends break on presentation of a medical or death certificate.
Top
In Case of Problems
In case of a problem, please speak to the supplier on the day, so they have the opportunity to resolve any problems there and then. Any other complaints should be addressed to the Customer Service department at Fresh Weekends who will take up the problem with the supplier on your behalf.
Top
Contracts (Rights of Third Parties) Act 1999
These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with English law. The purchaser and Fresh Weekends agree that any problems fall under the jurisdiction of the English courts. All the clauses and sub clauses in our terms and conditions are independent of each other. If one clause or sub clause is invalid or unenforceable, this will not affect any other clause or sub clause.
The Activity Superstore Ltd (Fresh Weekends), Ash House, Melbourn Science Park, Melbourn, Herts, SG8 6HB. Registered no 3319862
Telephone no: 0871 384 1026*
*UK 0871 charged at 8p per minute, mobile rates vary
Top